FAQ

Answers for every step of the trip

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Is my phone compatible with eSIM?

When do I receive my eSIM?

Can I keep my normal number?

When should I install my eSIM?

Can I install manually?

Do I need Wi-Fi to install?

Do I need to turn on data roaming?

Will it work in more than one country?

Can I use hotspot or tethering?

What if my order does not appear?

Can I buy another plan later?

When is a refund possible?

What if data does not work after arrival?

Can I reinstall the eSIM?

How do I contact support?